Join America Back to Work, a weekly podcast, video, and blog series that covers timely and relevant topics affecting the labor market and workforce with industry experts. The series includes recruiting, hiring, retention, employee satisfaction, customer service, background screenings, and more.
Getting to Know Our Customer Service Team
Since 2009, we have focused on service, innovative technology, and compliance. Our reporting is backed by an adjudication team proficient in FCRA compliance with criminal justice backgrounds.
In 2014, we were accredited by the Professional Background Screening Association (PBSA). Governed by a strict and thorough set of professional standards of specified requirements and measurements set by the Background Screening Credentialing Council (BSCC), the Background Screening Agency Accreditation Program (BSAAP) has become a widely recognized seal of approval bringing national recognition to an employment background screening-affiliated organization for its commitment to achieving excellence through: information security, legal and compliance, client education, researcher and data standards, verification services standards, and business practices.
Additionally, our customer service team has been named on LiveHelpNow’s Challenge List for exceptional service since 2016. We are proud that our customer service received recognition out of 10,000 companies. The scoring is based on LiveHelpNow’s 12-point grading system, including results of customer surveys, volume of customer chats, knowledge displayed by operators, and time of average chats.
To learn more about S2Verify, please visit us at www.S2Verify.com or give us a call at 770-649-8282.