Join America Back to Work, a weekly podcast, video, and blog series that covers timely and relevant topics affecting the labor market and workforce with industry experts. The series includes recruiting, hiring, retention, employee satisfaction, customer service, background screenings, and more.
S2Verify: Who We Are and What We Stand For
At S2Verify, our work is grounded in our values: trust, respect, understanding, service, and transparency (T.R.U.S.T.). Our T.R.U.S.T. core values ensure that our entire team speaks the same language and operates from the same playbook so we can drive value for our partners, build a culture we all feel good about, and deliver on our mission.
That mission—which hasn’t changed since we opened our doors in 2009—is to enhance employment and contracting decisions that protect our clients’ people, performance, facilities, interests, and reputations. The ultimate goal is to help our clients manage insider risk and hire with confidence.
We are a one-of-a-kind background screening service backed by an award-winning customer support team. We provide fully compliant, affordable background checks that dramatically reduce time and effort spent during the hiring process.
In 2014, the Professional Background Screening Association (PBSA) accredited us, recognizing our excellence in employment verification standards, client education, information security, and more and acknowledging our employment screening product as an industry leader.
Product Spotlight: Best-In-Class Customer Service
We would argue, however, that customer service is our real product because we know that the “excellence” PBSA called out—that quality in verification standards, client education, and information security—is only possible with quality people to back it up.
And others are noticing.
Since 2016, LiveHelpNow, an industry leader in support and call centers, has named S2Verify to their list of superior customer service providers in employment screening.
Their rankings are based on data provided daily to client dashboards. Graded against a 12-point system informed by 50 different criteria, “challenge winners are truly the best customer service providers in their field,” said LiveHelpNow in their release of the results.
Support at S2Verify is not outsourced like most. Our customer support team is headquartered in the U.S. Our agents are trained in-house to ensure our customers get responsive, high-quality service when needed. Plus, we offer comprehensive support articles and resources for self-service help in a pinch.
S2Verify Spotlight: The Founders
S2Verify leadership combines more than 20 years of experience in the human resources field with more than 25 years of experience in corporate security and law enforcement, including developing security strategies for U.S. presidents and other world leaders.
Bill Whitford
CEO Bill Whitford is widely recognized across the U.S. and global employment industry as a visionary and entrepreneurial pioneer. He founded the firm on a simple but transformational premise: that process and task automation could completely transform traditional background screening (he was right!).
Before S2Verify, Whitford was a senior leader at background screening giant ChoicePoint, which supported more than half of the Fortune 500 list.
Jim Zimbardi
President and chief compliance officer Jim Zimbardi is a powerhouse in the employee screening industry with extensive knowledge of the practical use of complex, data-driven solutions in the private sector and across the federal, state, and local law enforcement and intelligence communities.
Zimbardi brings to S2Verify three decades of intensive, hands-on experience in information technology, public records access, data management and analytics, and data security and compliance. Before joining the S2Verify leadership team, he held senior-level positions in two of the industry’s largest data and information services companies: ChoicePoint and Equifax.
Arnette Heintze
Chief strategy officer Arnette Heintze is a serial entrepreneur with a 20-year track record of founding, leading, and guiding the growth and performance of innovative businesses.
As a former Secret Service agent, Arnette established a national reputation as one of the most strategic and accomplished leaders in protective, security, and investigative services in the U.S.—which landed him advisor roles for senior executives at Fortune-ranked corporations like American Express, AT&T, Bain Capital, Google, Cisco, Deloitte, Goldman Sachs, Lockheed Martin, MLB, Mars, Microsoft, PepsiCo, Walmart and more.
Listen to the S2Verify Story
A couple of weeks ago, the S2Verify founders sat down for another edition of America Back to Work: Expert Interview Series, hosted by Heintze. Click here to listen to the episode wherever you get your podcasts and hear from the founders about why they started the business and how the employment screening industry has changed since their careers.